This Privacy Policy governs the manner in which Citytradeclassifieds (CTC), operated by Gcosol (G CARE ONLINE SOLUTIONS), collects, uses, maintains, and discloses information collected from users of our platform.
1. Information We Collect
We collect information you provide directly to us when you create an account, complete KYC verification, or communicate with other users via our Chat Engine. This includes your name, email address, phone number, and location data.
2. How We Use Your Data
We use the information we collect to operate our dual ecosystem, maintain the Universal Switch functionality, process CTC Wallet transactions, and provide a secure, personalized marketplace experience.
3. Data Security
We implement strict enterprise-grade security measures to protect your personal data from unauthorized access, alteration, or disclosure.
4. KYC and Fraud Prevention
As a trust-first platform, we mandate strict KYC verification to deter scams. We collect and securely store government-issued identification and business registration documents (specifically for B2B wholesale users). This data is utilized strictly for identity verification and to maintain platform integrity.
5. Payment and Wallet Information
When you purchase CTC Wallet Coins for premium ad placements or business listings, transactions are securely processed via our certified payment gateways (such as Razorpay, PhonePe, PayPal, or Stripe). CTC and Gcosol do not store your full credit card details or bank account routing numbers on our servers.
6. Information Sharing and Disclosure
We will never sell or rent your personal information to third parties. We may share necessary data with trusted third-party service providers acting on our behalf (such as SMS gateways for dual-path OTP delivery). We also reserve the absolute right to disclose user data to Indian law enforcement agencies upon valid legal request to investigate fraud or illegal activities.
7. Cookies and Tracking Technologies
Our platform utilizes cookies and similar tracking mechanisms to maintain secure login sessions, remember your B2B/B2C universal toggle preferences, and analyze site traffic to optimize your frontend user experience. Disabling essential cookies may prevent you from logging in or posting ads.
8. Data Retention and User Rights
We retain your data for as long as your account is active or as required by applicable digital data protection laws. You have the right to request the deletion of your personal data by contacting our support team; however, historical transactional records and data linked to banned accounts will be securely retained for accounting and compliance purposes.
9. Third-Party Marketplace Links
Listings and user interactions on CTC may contain links to external websites. Gcosol is not responsible for the privacy practices, content, or security of these external domains. Users interact with third-party links strictly at their own risk.
10. Grievance Officer & Contact
In accordance with the Information Technology (Intermediary Guidelines) Rules of India, any discrepancies or grievances regarding the processing of your data should be directed to our designated Grievance Officer. CTC Classifieds is operated by Gcosol (G CARE ONLINE SOLUTIONS), headquartered in Visakhapatnam, Andhra Pradesh.
Still have questions?
Our support team is available to help you.